Why Do You Need Google Reviews?
Google reviews have become an essential part of the decision-making process for many customers looking for businesses that provide services. In fact, studies have found that 84% of people trust online reviews as much as a personal recommendation. This means that having a strong online presence, including a high number of positive reviews on Google, can significantly increase customer conversion.
One important factor to consider when it comes to soliciting Google reviews is timing. It’s best to request a review shortly after the customer has received the service. This ensures that the experience is still fresh in their mind and they are more likely to leave a review.
Text Message Review Requests are Key
Text message requests are generally considered to be the better method for requesting Google reviews compared to email. This is because text messages have a higher open and response rate compared to emails. Customers are more likely to see and respond to a text message request, especially if it’s sent shortly after they have received the service.
Another advantage of using text message requests is that they are more personal and can feel like a direct conversation with the business. This can help create a stronger connection with the customer and increase the chances of them leaving a positive review on Google.
Leverage Your Customer Feedback
Overall, Google reviews are an important part of the decision-making process for many customers looking for businesses that provide services and can significantly increase conversion rates. By carefully considering the timing of review requests and using text messages to solicit reviews, businesses can effectively leverage the power of online reviews to drive sales and improve customer satisfaction.
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